Global Sales System Engagement Specialist
Content Strategy, AI Adoption & Sales Enablement
- Increased adoption of enterprise tools across 50,000+ global sales users with content strategies, enablement campaigns, launch communications, and adoption resources for AI, CRM, and cloud rollouts.
- Managed multiple projects and delivered 50+ content marketing and sales enablement assets for global AI, CRM, and cloud launches. Materials included Oracle Guided Learning announcements, videos, Knowledge Base content, global emails, Slack communications, and internal marketing.
- Partnered with Product Marketing, Sales leadership, customer-facing, and technical teams to translate product capabilities into audience-focused messaging and launch communications. Served as a technical liaison, presenting enablement collateral and explaining new tools and technical changes.
- Managed communications and adoption support for the Fusion Sales Dashboard across SDR, Sales Representative, Solution Engineer, and sales leadership audiences, coordinating multiple workstreams and stakeholders.
- Improved readiness for a global Sales Cloud CRM transformation affecting 50,000+ users by coordinating stakeholder communications, readiness activities, change management, and scalable adoption content.
- Interviewed SDRs, Sales Representatives, and Solution Engineers, then turned their feedback into reusable customer success stories and adoption content for a scheduling solution.
- Reduced content creation turnaround time by 30% using AI tools to streamline production, standardize messaging, and scale global communication programs.
- Improved access to technical content through AI-supported knowledge management focused on discoverability, governance, accuracy, and relevance.
- Created global deployment materials and discussed updates with internal and divisional operations teams through deployment calls. Collaborated with management to ensure resources fit each audience.
- Monitored business practices across divisions, identified process gaps, and recommended best practices to support policy, regulatory, and procedural compliance.
- Partnered with relevant departments to implement improved processes, support timely cross-functional operations, and align work with business strategy. Worked with senior leaders to review data for key business decisions.
50,000+ global sales users50+ enablement assets30% faster content turnaround